FAQ

💡 Arlume & Co – Frequently Asked Questions (FAQ)

Welcome to the Arlume & Co Frequently Asked Questions page.
We’re here to help you have the best shopping experience possible. If you can’t find what you’re looking for below, please don’t hesitate to contact us — we’ll be happy to assist.

1. How long will it take to receive my order?

Our estimated delivery times are as follows:

  • Handling time: 1–2 business days

  • Transit time: 5–10 business days

  • Estimated delivery: 6–12 business days

For full details, please check our Shipping Policy.

2. Do you offer free shipping?

Yes! We offer free shipping on all orders within the United States.
For more details, please refer to our Shipping Policy.

3. Where is Arlume & Co located?

Arlume & Co is a U.S.-based lighting brand offering a carefully curated collection of modern lighting and home decor.
All our products are shipped from trusted U.S. partners and distribution centers.

4. What if I receive a defective product?

If you receive a defective or damaged item, please contact us within 30 days of delivery.
We’ll replace it free of charge.
For more details, see our Return Policy.

5. Can I cancel my order after it’s placed?

Yes. Orders can be canceled within 24 hours of purchase by contacting our support team at support@arlumeandco.com.

6. What is your return policy?

We offer a hassle-free return process. You can return eligible products within 30 days of delivery.
Visit our Return Policy page for full details.

7. When will I get my refund after returning a product?

Once your return is received and inspected, refunds are typically processed within 7 business days.
Your bank or payment provider may take additional time to reflect the transaction.

8. Do you offer any warranties or guarantees on your products?

Yes. All products come with a 30-day limited warranty covering manufacturing defects.
See our Return Policy for full terms.

9. How can I contact customer support?

You can reach us anytime via our Contact Us page or email us directly at support@arlumeandco.com.
Our support hours are Monday to Friday, 9:00 AM – 5:00 PM (GMT-3).

10. Do you ship internationally?

Currently, we only ship within the United States.
International shipping options will be added soon.

11. Do you have a physical store location?

No — Arlume & Co is an online-only lighting brand, allowing us to offer better prices and convenient delivery straight to your door.

12. Can I place a bulk or business order?

Yes! We welcome bulk or commercial orders.
Please contact us at support@arlumeandco.com for more details or a custom quote.

13. What is the process for exchanging a product?

Exchanges follow the same process as returns.
Check our Return Policy for step-by-step instructions.

14. How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email.
You can also check your order status anytime on our Track Your Order page.